Last updated: 2026
DAMYA Technologies Inc. ("DAMYA", "we") respects the confidentiality of the personal information entrusted to it. This policy explains what information the damya.ca website and the client portal collect, why, with whom it may be shared and how it is protected.
The person in charge of the protection of personal information can be reached through DAMYA Technologies Inc. at info@damya.ca.
Write to this address with any question about this policy or to exercise your rights.
Website forms (contact, quote request, access code request): name, facility or organization, email, phone, city and province depending on the form, and the content of your request.
Client portal and technical service: work email and access code to identify you (the code is stored in an irreversible encrypted form), the service requests you create (equipment concerned, description, urgency, on-site contact, availability), messages exchanged with the DAMYA team and the attachments you add (JPG, PNG or PDF, up to 10 MB per file).
Minimal technical data: your IP address is used temporarily to limit repeated sign-in attempts and abusive submissions; it is not used to track you.
Never submit medical or personal information about a patient, nor any password, in description fields or attachments: the forms remind you of this.
Your information is used solely to process your request, provide technical service and portal access, communicate with you about it (for example, an email letting you know your request was updated) and keep the site secure.
It is never sold, rented or used for marketing purposes.
Microsoft Azure (Microsoft Corporation) hosts the website, the portal, the database and attachments, in the Canada East cloud region.
Resend delivers transactional emails (confirmations, update notices, access codes).
NewWaySERVICE, the service management software used by DAMYA, may receive the information needed to create and track a work order (facility, equipment, description of the request).
The relevant manufacturer (e.g., MEDISOFT) may receive the information needed to process a quote, repair or warranty related to its equipment.
Some of these providers may process information outside Quebec or Canada. DAMYA only shares what is needed for the service and expects them to protect this information adequately.
Information is kept for as long as necessary for the purposes for which it was collected, including equipment service and warranty follow-up, and to meet our legal obligations. It is then destroyed or anonymized.
To find out the retention period that applies to your file, write to info@damya.ca.
Exchanges with the site are encrypted (HTTPS). Portal access requires a personal access code tied to your email, sessions expire after 8 hours, and each facility only sees its own equipment, requests and documents.
Attachments are checked (type and size) before being stored, and administration is restricted to the DAMYA team.
Under Quebec's Act respecting the protection of personal information in the private sector and the federal Personal Information Protection and Electronic Documents Act (PIPEDA), you may request access to the information we hold about you, its correction or deletion, and withdraw your consent, subject to our legal obligations.
To exercise these rights, write to DAMYA Technologies Inc. at info@damya.ca.
You may also file a complaint with the Commission d'accès à l'information du Québec.
This policy may be updated to reflect changes in our practices or in the law. The last update date appears at the top of this page.